FAQs

1. What is included in my trip?

Our goal is to ensure the inclusions as much as possible in your trip to minimize any out-of-pocket expenses while you are traveling. It is important that you refer to our travel notes so you can see the exact inclusions.

2. Are there any hidden extras or surcharges?

Owning most of our operations allows us to include all transportation, most meals, lodging and most of the equipment you need. Once you leave your house there is little to spend. Considering quality, inclusions and daily rates we believe that you will agree our holidays represent the best value in all.

3. Will I travel on a private or group tour?

Most of our tours are privately owned so it's just you and your guide. There are no long lines or you do not have to wait for people to finish taking photos…, you can ask the questions of everything you want to know. When traveling privately it is less annoying, you can really decide on what you want to see and cut off all that is not your interest. After all, it's your vacation and your valuable time so we make sure you get the most out of it!

4. How do I book and pay?

All quotes are in dollars. We accept Visa / MasterCard, either directly giving us details of your card or using our payment form, Western Union, bank transfer or cash.

Once you agree on an itinerary or service you will be asked for a 30% deposit and you will start making reservations for yourself. Once all reservations have been made we will confirm with you. The final balance is made upon arrival in our area or before your departure.

Please see our detailed Terms and Conditions

5. How will I receive my travel documents?

As soon as the deposit is paid and your reservations are confirmed we will send you a service check along with hotel vouchers. Most airlines now issue electronic tickets that are convenient and for those who do not, we can issue for free in Ho Chi Minh and Hanoi, and for those coming from abroad we will arrange for them to be delivered to your hotel on your arrival or give them to your tour guide.

6. What is included in my vacation?

Basically, our package includes lodging, transportation, most meals, tour guide and the attraction entrance fees. Visa and travel insurance are not included. For details of inclusion and exclusion, please see package details on our websites.

7. What do I need if I cancel or change my itinerary?

In the service voucher we send the cancellation policy is clear. We insist that all our customers have adequate travel insurance that covers them for cancellation and reduction.

If you wish to change your itinerary after full payment, we will do our best to accommodate the changes, but it depends on each individual provider. Therefore, we will consider case by case.

Please see our detailed Terms and Conditions.

8. What if I have special needs for the tour?

If you have special requirements - for example, if you have a large group or small children, if you are disabled or have physical limitations, if you have special transportation needs, or if you are a vegetarian or have other food allergies - please Let us know that, and we will try our best to meet your needs.

9. What happens if something goes wrong? Do you have an office phone number?

We try our best to ensure the smooth running of your trip, but in some cases that things may get out of hand. Before your vacation, we will send you our emergency contact numbers for 24/7 by email so that in the unlikely event of a problem occurring, you can always contact us. We also provide the travel consultant cell phone number so that if there is a problem, you can call them and they will be able to help.

All our guides know first aid and if there is a medical problem we will help you get the assistance you need (as long as you have adequate medical insurance). We make sure you have your emergency contact information so someone in your home can get in touch if necessary.

10. What is the best time to visit Vietnam?

There is not really a good or bad time to visit Vietnam as during most months of the year you will experience both sunshine and rain in varying quantities.

In southern Vietnam the dry season lasts from December to late April or May, and the rains from May through to November. Since most rain falls in brief afternoon downpours, this need not be off-putting, though flooding at this time of year can cause problems in the Mekong Delta. Daytime temperatures in the region rarely drop below 20°C, occasionally hitting 40°C during the hottest months (March, April and May). The climate of the central highlands generally follows the same pattern, though temperatures are cooler, especially at night. Again, the monsoon rains of May to October can make transport more complicated, sometimes washing out roads and cutting off remoter villages.

Along the central coast the rainfall pattern reverses under the influence of the northeast monsoon. Around Nha Trang the wet season starts with a flourish in November and continues through December. Further north, around Hué and Da Nang, the rains last a bit longer, from September to February, so it pays to visit these two cities in the spring (Feb–May). Temperatures reach their maximum (often in the upper 30s) from June to August, when it’s pleasant to escape into the hills. The northern stretches of this coastal region experience a more extreme climate, with a shorter rainy season (peaking in Sept and Oct) and a hot dry summer. The coast of central Vietnam is the zone most likely to be hit by typhoons, bringing torrential rain and hurricane-force winds. Though notoriously difficult to predict, in general the typhoon season lasts from August to November.

Northern Vietnam is generally warm and sunny from October to December, after which cold winter weather sets in, accompanied by fine persistent mists which can last for several days. Temperatures begin to rise again in March, building to summer maximums that occasionally reach 40°C between May and August, though average temperatures in Hanoi hover around a more reasonable 30°C. However, summer is also the rainy season, when heavy downpours render the low-lying delta area almost unbearably hot and sticky, and flooding is a regular hazard. The northern mountains share the same basic regime, though temperatures are considerably cooler and higher regions see ground frosts, or even a rare snowfall, during the winter (Dec–Feb).

With such a complicated weather picture, there’s no one particular season to recommend as the best time for visiting Vietnam. Overall, autumn (Sept–Dec) and spring (March and April) are probably the most favourable seasons if you’re covering the whole country.

11. How can I trust the quality of the tours I book from NADOVA TOURS?

NADOVA TOURS has been established since 2013 and we have all the services for each holiday, choosing carefully the best guides, hotels, vehicles available. Our sales staff is there to make sure you book the best holidays that fit your needs and they love nothing more than recommending places based on their good experience. All of our guides are well trained and have lots of experience and a wealth of information about the country. They are passionate about their work and that is why almost 100% of our clients are very satisfied with their holidays and come back for more! (For more information please see About us)

12. Are there Internet facilities in Vietnam?

Yes, a lot! Vietnam has seen a surge in Internet use in recent years. It now has more users than any other country in Southeast Asia. Internet facilities are available at all hotels during your Vietnam holiday.

13. Do I need to have any vaccination to enter Vietnam?

No need to take vaccination before entering Vietnam. However, for safety reason and for your health guarantee you should consult with your doctor before traveling. Some tourists may take malaria vaccination. Also, you should bring along insect repellent cream to avoid bitten by mosquitoes at some places.

14. Do I need a visa to visit Vietnam?

Vietnam visa is required for all nationalities except for ASEAN countries, Japan, Korea. And citizens of Sweden, Finland, Denmark and Norway visiting Vietnam for up to 15 days are exempted from Visas. Vietnam visa is valid for 30 days and is either issued by Vietnamese Embassies or General Consulate abroad, or upon arrival to Vietnam International airports. It is easy to arrange Visa on arrival to Vietnam. The entry visa will be stamped on your passport as you pass through our immigration checkpoint at the airport. To apply for Vietnam visa on arrival, please contact our Travel Consultants.

15. What happens if I am a vegetarian?

Not a problem but please do advise us before so that we can order vegetarian meals during your Indochina holiday. Vietnam or Indochina in general is famous for good foods and it is easy to serve you vegetarian foods at your taste.